Friendly Terms for Happy Humans & Pups

Welcome to Seruvi

Thanks for shopping with Seruvi! These Terms & Conditions (the “Terms”) govern your use of our website, products, and services. By visiting or purchasing from our store, you agree to these Terms. If anything here feels unclear, reach out at support@seruvi.store — we’re happy to help.

Using Our Site

• You agree to use the site only for lawful purposes and in a way that doesn’t harm Seruvi or other customers.
• You must be at least the age of majority in your state or have consent from a parent/guardian to use the site and make purchases.
• We may update or discontinue features at any time to improve your experience.

Orders, Pricing & Payments

Shipping & Delivery

• We ship to most regions. Estimated delivery windows are shown at checkout and in your confirmation email.
• Once shipped, you’ll receive tracking details. Delivery times may vary due to carrier delays or holidays.
• Please ensure your address is correct — we can’t replace items lost due to incorrect addresses entered at checkout.

Returns, Exchanges & Refunds

Promotions, Discounts & Gifts

• Promotional codes must be used within the specified timeframe and cannot be combined unless stated.
• BOGO and other promo items may be subject to special return terms listed on the promotion page.

Subscriptions & Emails

• By subscribing to our newsletter or SMS (if available), you agree to receive marketing messages. You can unsubscribe anytime via the link in our emails.
• We respect your privacy. See our Privacy Policy for details on how we handle your data.

Content, Reviews & Your Use

• You’re responsible for any content (like reviews) you post. Keep it truthful, kind, and lawful.
• We may remove content that’s offensive, misleading, or violates rights of others.

Intellectual Property

All content on this site — including text, graphics, logos, images, and product names — is owned by or licensed to Seruvi and protected by applicable laws. Please don’t use it without permission.

Prohibited Activities

• Attempting to interfere with site security or perform unauthorized access.
• Using the site to violate any laws or infringe upon others’ rights.
• Automated scraping or copying of content without permission.

Limitation of Liability

To the fullest extent permitted by law, Seruvi is not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Seruvi and our partners from any claim or demand arising out of your breach of these Terms or violation of any law or third‑party rights.

Governing Law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. Any disputes will be handled by the courts located in New York, New York.

Changes to These Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above. Continued use of the site after changes means you accept the updated Terms.

Contact Us

Questions, concerns, or compliments? We’re here for you!
Email: support@seruvi.store